Ewon Cosy +

The Ewon Cosy is an industrial VPN gateway designed to offer easy remote access, across the Internet, to machines and installations on customer sites or in the field.

Troubleshooting Cosy+ LED patterns

Standard boot

No issue detected during the booting phases (approximatively 1 minute 30 secondes)
Once booted the LED satus is USR LED blinking GREEN slowly
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Firmware update or Reset by SD CARD/USB

  1. Download firmware file from support website: select if update only or update + reset
  2. Copy firmware file on SD card and rename it to ewon.upkg
  3. Remove SD card from PC and insert it into the Ewon
  4. Power the Ewon on
  5. After +- 15 sec the USR LED starts blinking ORANGE
  6. Wait until USR LED becomes steady GREEN (after +- 7min)
  7. Remove SD card and reboot the Ewon
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 Be patient! The update process using UPKG takes 7-10 minutes!   

Firmware update or Reset by FTP

  1. Download firmware file from support website: select if update only or update + reset 
  2. Rename firmware file to ewon.upkg
  3. Open an FTP session on the Ewon (Ewon is already powered on)
  4. Copy the firmware file into the Ewon root directory
  5. Close the FTP session > Ewon will reboot and start the update process.
  6. Ewon reboots and the USR LED starts blinking ORANGE during the update process
  7. Once the update terminated, the USR Led starts blinking GREEN
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 Be patient! The update process using UPKG takes 7-10 minutes!   

Full reset (Level2) the Cosy+ 

  1. Power the Ewon on
  2. Press the reset button: BI1 LED is green when pressed
  3. Wait until USR LED becomes steady RED : Stop pressing the reset button
  4. Ewon perform all reset operations - USR LED is blinking GREEN (fast blinks)
  5. Wait until USR LED becomes blinking RED (slowly)
  6. Reboot the Ewon
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Issue detected during boot phases

Ewon USR LED is blinking RED at the end of the boot phases
An issue was detected during the booting phase, boot is stopped and the Ewon cannot be accessed
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The most common cause is an IP conflict: remove all Ethernet cables and reboot to confirm
If the problem is not resolved perform a full reset (level2) and /or a recovery using an sd card/usb stick